Riding the Carousel: The First Extensive Eye Tracking Analysis of Browsing Behavior in Carousel Recommenders

Carousels have become the de-facto interface in online services. However, there is a lack of research in carousels, particularly examining how recommender systems may be designed differently than the traditional single-list interfaces. One of the key elements for understanding how to design a system for a particular interface is understanding how users browse. For carousels, users may browse in a number of different ways due to the added complexity of multiple topic defined-lists and swiping to see more items. Eye tracking is the key to understanding user behavior by providing valuable, direct information on how users see and navigate. In this work, we provide the first extensive analysis of the eye tracking behavior in carousel recommenders under the free-browsing setting. To understand how users browse, we examine the following research questions : 1) where do users start browsing, 2) how do users transition from item to item within the same carousel and across carousels, and 3) how does genre preference impact transitions? This work addresses a gap in the field and provides the first extensive empirical results of eye tracked browsing behavior in carousels for improving recommenders. Taking into account the insights learned from the above questions, our final contribution is to provide suggestions to help carousel recommender system designers optimize their systems for user browsing behavior. The most important suggestion being to reorder the ranked item positions to account for browsing after swiping.These contributions aim not only to help improve current systems, but also to encourage and allow the design of new user models, systems, and metrics that are better suited to the complexity of carousel interfaces.