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Humanizing Machines: Rethinking LLM Anthropomorphism Through a Multi-Level Framework of Design

Published: August 25, 2025 | arXiv ID: 2508.17573v1

By: Yunze Xiao , Lynnette Hui Xian Ng , Jiarui Liu and more

Potential Business Impact:

Makes AI seem more human to help us use it.

Business Areas:
Natural Language Processing Artificial Intelligence, Data and Analytics, Software

Large Language Models (LLMs) increasingly exhibit \textbf{anthropomorphism} characteristics -- human-like qualities portrayed across their outlook, language, behavior, and reasoning functions. Such characteristics enable more intuitive and engaging human-AI interactions. However, current research on anthropomorphism remains predominantly risk-focused, emphasizing over-trust and user deception while offering limited design guidance. We argue that anthropomorphism should instead be treated as a \emph{concept of design} that can be intentionally tuned to support user goals. Drawing from multiple disciplines, we propose that the anthropomorphism of an LLM-based artifact should reflect the interaction between artifact designers and interpreters. This interaction is facilitated by cues embedded in the artifact by the designers and the (cognitive) responses of the interpreters to the cues. Cues are categorized into four dimensions: \textit{perceptive, linguistic, behavioral}, and \textit{cognitive}. By analyzing the manifestation and effectiveness of each cue, we provide a unified taxonomy with actionable levers for practitioners. Consequently, we advocate for function-oriented evaluations of anthropomorphic design.

Country of Origin
🇺🇸 United States

Page Count
20 pages

Category
Computer Science:
Computation and Language