Analyzing Reluctance to Ask for Help When Cooperating With Robots: Insights to Integrate Artificial Agents in HRC

As robot technology advances, collaboration between humans and robots will become more prevalent in industrial tasks. When humans run into issues in such scenarios, a likely future involves relying on artificial agents or robots for aid. This study identifies key aspects for the design of future user-assisting agents. We analyze quantitative and qualitative data from a user study examining the impact of on-demand assistance received from a remote human in a human-robot collaboration (HRC) assembly task. We study scenarios in which users require help and we assess their experiences in requesting and receiving assistance. Additionally, we investigate participants' perceptions of future non-human assisting agents and whether assistance should be on-demand or unsolicited. Through a user study, we analyze the impact that such design decisions (human or artificial assistant, on-demand or unsolicited help) can have on elicited emotional responses, productivity, and preferences of humans engaged in HRC tasks.