AI-Mediated Communication Reshapes Social Structure in Opinion-Diverse Groups
By: Faria Huq, Elijah L. Claggett, Hirokazu Shirado
Potential Business Impact:
AI helps groups form or stay together.
Group segregation or cohesion can emerge from micro-level communication, and AI-assisted messaging may shape this process. Here, we report a preregistered online experiment (N = 557 across 60 sessions) in which participants discussed controversial political topics over multiple rounds and could freely change groups. Some participants received real-time message suggestions from a large language model (LLM), either personalized to their stance (individual assistance) or incorporating their group members' perspectives (relational assistance). We find that small variations in AI-mediated communication cascade into macro-level differences in group composition. Participants with individual assistance send more messages and show greater stance-based clustering, whereas those with relational assistance use more receptive language and form more heterogeneous ties. Hybrid expressive processes-jointly produced by humans and AI-can reshape collective organization. The patterns of structural division and cohesion depend on how AI incorporates users' interaction context.
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