Are eHMIs always helpful? Investigating how eHMIs interfere with pedestrian behavior on multi-lane streets: An eye-tracking virtual reality experiment

Appropriate communication is crucial for efficient and safe interactions between pedestrians and autonomous vehicles (AVs). External human-machine interfaces (eHMIs) on AVs, which can be categorized as allocentric or egocentric, are considered a promising solution. While the effectiveness of eHMIs has been extensively studied, in complex environments, such as unsignalized multi-lane streets, their potential to interfere with pedestrian crossing behavior remains underexplored. Hence, a virtual reality-based experiment was conducted to examine how different types of eHMIs displayed on AVs affect the crossing behavior of pedestrians in multi-lane streets environments, with a focus on the gaze patterns of pedestrians during crossing. The results revealed that the presence of eHMIs significantly influenced the cognitive load on pedestrians and increased the possibility of distraction, even misleading pedestrians in cases involving multiple AVs on multi-lane streets. Notably, allocentric eHMIs induced higher cognitive loads and greater distraction in pedestrians than egocentric eHMIs. This was primarily evidenced by longer gaze time and higher proportions of attention for the eHMI on the interacting vehicle, as well as a broader distribution of gaze toward vehicles in the non-interacting lane. However, misleading behavior was mainly triggered by eHMI signals from yielding vehicles in the non-interacting lane. Under such asymmetric signal configurations, egocentric eHMIs resulted in a higher misjudgment rate than allocentric eHMIs. These findings highlight the importance of enhancing eHMI designs to balance the clarity and consistency of the displayed information across different perspectives, especially in complex multi-lane traffic scenarios. This study provides valuable insights regarding the application and standardization of future eHMI systems for AVs.