Architecting AgentOps Needs CHANGE

The emergence of Agentic AI systems has outpaced the architectural thinking required to operate them effectively. These agents differ fundamentally from traditional software: their behavior is not fixed at deployment but continuously shaped by experience, feedback, and context. Applying operational principles inherited from DevOps or MLOps, built for deterministic software and traditional ML systems, assumes that system behavior can be managed through versioning, monitoring, and rollback. This assumption breaks down for Agentic AI systems whose learning trajectories diverge over time. This introduces non-determinism making system reliability a challenge at runtime. We argue that architecting such systems requires a shift from managing control loops to enabling dynamic co-evolution among agents, infrastructure, and human oversight. To guide this shift, we introduce CHANGE, a conceptual framework comprising six capabilities for operationalizing Agentic AI systems: Contextualize, Harmonize, Anticipate, Negotiate, Generate, and Evolve. CHANGE provides a foundation for architecting an AgentOps platform to manage the lifecycle of evolving Agentic AI systems, illustrated through a customer-support system scenario. In doing so, CHANGE redefines software architecture for an era where adaptation to uncertainty and continuous evolution are inherent properties of the system.